Companies with a strong omnichannel strategy manage to retain 89% of their customers , while those that do not retain only 33% of their audience. Therefore, actions to improve customer experience must always consider comprehensive attention through various channels.
That is why it is key to have a tool like Auronix Send , channels under a egypt whatsapp number data 5 million single tool, guaranteeing the continuity of interactions through channels such as SMS, RCS, WhatsApp, Facebook Messenger, Google Business Messages and Apple Business Chat, among others.
While automation can optimize company-customer communication to the maximum, there will always be times when an executive's intervention is required, especially during the last stages of the sales funnel or when dealing with overly complex questions.
With Auronix Send , you can automate much of the interaction with customers in an eCommerce context, with the possibility of having a human agent intervene to personalize the communication and offer the responses that the consumer expects.
