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In fact, customers currently use (and alternate) an average of 6 points of contact when making a purchase , so organizations must adopt solutions that allow continuity in interactions, regardless of the channels used. To face this dominican republic whatsapp number data 5 million scenario, an omnichannel strategy is needed that allows them to provide unified attention.

What benefits can be derived from unified and omnichannel service?
By implementing an omnichannel strategy and providing unified care , organizations can gain advantages such as:



By implementing omnichannel, it is possible to unify all points of contact with the customer. Thus, a person can contact your company through WhatsApp and then continue the conversation through Google Business Messages, where they can finalize the purchase thanks to the integration of a payment button.

This, of course, results in a competitive advantage that allows you to stand out in an increasingly complex market , since organizations that implement omnichannel retain nearly 90% of their customers , versus 33% for companies that do not.