However, to provide good omnichannel support , it is necessary to have a croatia whatsapp number data 5 million specialized platform , capable of managing various messaging channels with a single tool, maintaining continuity in interactions at all times by having a centralized history of conversations (unified support).
How do chatrooms enable
It is essential that the customer contacts the right person (customer service, sales, shipping, etc.) from a single conversation. That is what chatrooms or multi-agent conversations are for.
Thanks to Artificial Intelligence integrated into conversational experiences ( such as chatbots ), an omnichannel/unified approach and the centralization of communications, customers can get in touch with your brand, talk to different agents and always have continuous and personalized communication.
For example, a customer contacts your business via WhatsApp to learn about your products and services (a customer service agent answers), completes the purchase (passes the communication to a sales agent), and then requests information about shipping (passes the communication to a logistics agent).
