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Service Imagine Going Through a Painful Support Experience . Where the Agent Monotonously Says, “i Apologize for the Experience You Are Having” Without Any . Resolution in Sight Omnichannel Service Helps Agents Offer Tailored Solutions and Establish a Deeper Connection . With Customers 3 Map the Customer Journeyblueprinting a Customer’s Journey is Paramount to Accurately Catering . To Their Needs This Step Offers a Visual Representation of the Buyer’s Engagement Pattern With .

the Brand With Plivo Cx’s No-code Workflow Builder, Agents Can indonesia phone number resource Quickly Map Out Elaborate Custom . User Journeys Across Any Mode of Communication4 Train Support Staff With Live Monitoring Featuresproperly Utilizing . The Right Omnichannel Tools, Live Monitoring, and Providing Real-time Guidance is Key to Having a . Well-rounded Support System Working for Both the Customer and the Company With Plivo Cx’s Live . Customer Call Monitoring and Coaching Feature, Supervisors Can Assist Agents in Delivering Value-added Solutions and .




Complying With Regulatory Requirements This Feature Also Significantly Reduces New Agent Onboarding Time, as New . Hires Can Be Coached Directly on Live Interactions With Live Monitoring, Supervisors Can Ensure Brand . Voice Stays Consistent Across All Communication Channelswhy Choose Plivo Cx?plivo Cx is an Omnichannel Customer . Service Platform That Enables Client Interactions Across Various Channels, Including Livechat, Sms/mms, Whatsapp, and More, . All From a Single Platform Its Reliable, Clear Calling and Messaging Capabilities Make It One .