However, for any sales and promotions strategy to yield the expected results, it is list of el salvador whatsapp phone numbers important to have a defined strategy for each sales channel . This is because, beyond the importance of adopting an omnichannel approach, each means of contact operates under certain codes and styles, so it is key to define the strategies to be used in each of them.
4. Prepare your agents
If you don't want to use chatbots to automate interactions, it's a good idea to train your salespeople to use your brand's messaging channels.
In this way, your customers will receive an excellent experience with the brand, increasing the possibilities of generating sales, in addition to strengthening loyalty strategies, thanks to personalized, pleasant and real-time interactions. Although if you combine the use of chatbots with human agents, you will be able to automate the transactional and humanize those interactions that require a human touch, thus obtaining the ideal mix between immediacy and proximity.
