Employment inclusion of people with disabilities with ONCE and WhatsApp
Posted: Sat Dec 07, 2024 9:31 am
Finding employment can be a major challenge for many, and when it comes to people with visual impairments, the difficulties are even more acute. In Spain, around one million people face some type of visual impairment that results in disability, an issue of great relevance that the Spanish National Organization for the Blind (ONCE) has been actively working on for years.
Currently, ONCE employs more than 20,000 people with various cayman islands whatsapp number data 5 million , many of them visually impaired, to assist in its sales outlets throughout the country. Aware of the challenges this represents, ONCE has found the appropriate communication channels to maintain fluid communication with all of them.
In search of an accessible and inclusive communication channel
ONCE sales agents are distributed in thousands of locations throughout the country, so having effective communication with all of them is a key element for the proper functioning of the organization. They require accessible channels that adapt to the visual , auditory or physical disabilities of the salespeople and that allow information to be sent simultaneously and at the same time to all of them.
WhatsApp as an ally in internal communication
To communicate effectively with all its collaborators, ONCE uses two main channels: Point of Sale Terminals (POS) and WhatsApp . Through WhatsApp, ONCE sends timely information to all sales agents such as internal notices, personal and mass incident reports or any type of failure in the POS, which facilitates daily operations. Within WhatsApp, it is also possible to have two-way communication where both the agent and the central administration can send voice notes, images or videos that encourage conversation.
In order to be able to send thousands of messages simultaneously through WhatsApp, ONCE is working together with Link Mobility Spain to access the integration of the WhatsApp Business API with its internal systems and send thousands of messages automatically . In addition, they have the benefits of the advanced version for businesses that the application offers.
The integration with the WhatsApp Business API has allowed ONCE to communicate automatically with thousands of its employees' mobile phones, optimizing the process of sending relevant information and guaranteeing effective communication.
“ It was they themselves who requested communication via WhatsApp, so the acceptance has been favorable ”
Francisco Arroyo Follarat
Commercial Director of ONCE
Hundreds of thousands of messages sent in recent months
Together with LINK Mobility, ONCE has sent thousands of effective messages to its employees. Following this success, they consider the WhatsApp application as a useful work tool to communicate relevant information in a timely manner.
Francisco Arroyo Follarat, Commercial Director of ONCE, highlights the great adaptation by collaborators to this channel, “ it was they themselves who requested communication through WhatsApp, so the acceptance has been favorable ,” he said.
Currently, ONCE employs more than 20,000 people with various cayman islands whatsapp number data 5 million , many of them visually impaired, to assist in its sales outlets throughout the country. Aware of the challenges this represents, ONCE has found the appropriate communication channels to maintain fluid communication with all of them.
In search of an accessible and inclusive communication channel
ONCE sales agents are distributed in thousands of locations throughout the country, so having effective communication with all of them is a key element for the proper functioning of the organization. They require accessible channels that adapt to the visual , auditory or physical disabilities of the salespeople and that allow information to be sent simultaneously and at the same time to all of them.
WhatsApp as an ally in internal communication
To communicate effectively with all its collaborators, ONCE uses two main channels: Point of Sale Terminals (POS) and WhatsApp . Through WhatsApp, ONCE sends timely information to all sales agents such as internal notices, personal and mass incident reports or any type of failure in the POS, which facilitates daily operations. Within WhatsApp, it is also possible to have two-way communication where both the agent and the central administration can send voice notes, images or videos that encourage conversation.
In order to be able to send thousands of messages simultaneously through WhatsApp, ONCE is working together with Link Mobility Spain to access the integration of the WhatsApp Business API with its internal systems and send thousands of messages automatically . In addition, they have the benefits of the advanced version for businesses that the application offers.
The integration with the WhatsApp Business API has allowed ONCE to communicate automatically with thousands of its employees' mobile phones, optimizing the process of sending relevant information and guaranteeing effective communication.
“ It was they themselves who requested communication via WhatsApp, so the acceptance has been favorable ”
Francisco Arroyo Follarat
Commercial Director of ONCE
Hundreds of thousands of messages sent in recent months
Together with LINK Mobility, ONCE has sent thousands of effective messages to its employees. Following this success, they consider the WhatsApp application as a useful work tool to communicate relevant information in a timely manner.
Francisco Arroyo Follarat, Commercial Director of ONCE, highlights the great adaptation by collaborators to this channel, “ it was they themselves who requested communication through WhatsApp, so the acceptance has been favorable ,” he said.