How to create a follow-up intent in Dialogflow

[mouakter11]

We can consider an Insurance chatbot example using follow-up intents. Here we have set a default welcome with the Insurance Policy types available with a button option “Check our Insurance Policies”.

When a user clicks on that option, it will show all the available policies – Life Insurance, Home Insurance, Vehicle Insurance option buttons. These three policies are the follow-up intents. If the user clicks any one of the policy options, it will show the contents related to that particular policy and their nested follow-up intents. The chatbot engineer data flow would be like that mentioned in the below flow chart.

Follow-up intents
We can consider the above Insurance chatbot example and create follow-up intents for the same.

Login to Dialogflow ES console and go to the intents section of the agent.
ideo: Creating & Integrating A DialogFlow Bot

Creating a dialogFlow Bot
In the ‘Default Welcome Intent,’ we have set the greeting message using the rich message buttons – Life Insurance, Home Insurance, Vehicle Insurance as mentioned in the below image.
Video: Create Rich Message buttons from Dialogflow

Rich message in Dialogflow
We can consider creating follow-up intents for the ‘Home Insurance’ intent, so when a user clicks on the Home Insurance’ the information corresponding to that intent will be showing to the user.