One of the best live chat software for small business by Olark.
Olark is a live chat software with a friendly appeal. It provides team management tools like shared canned responses and chat distribution to help small teams manage the customer support load.
For example, the automations by location and browsing behavior are handy for quickly answering inquiries and resolving issues. Custom chatbox forms are another good feature. They ask the visitor predefined questions so you have more information about their needs before you start chatting with them.
Customization options for the Olark chat widget for websites include design and language. The reporting is also quite advanced, showing insights about activity to help you make staff schedules and sort conversations by topic. There are also transcripts where you can search through chat history for insights.
A notable feature of Olark is the accessibility of their live chat widget. It’s usable with a keyboard only and readable by screen readers. It also supports large text. This can be a competitive advantage if your website is frequented by people with disabilities.
Price: 14-day free trial; free plan with limited features and 20 iceland mobile phone numbers database conversations a month is available after a free trial. Paid plans start at $29/month per agent
PowerUps available for added price: visitor cobrowsing $99/month, non-branded chat box $59/month
One of the best live chat software for business by HubSpot.
Service Hub is the live chat support software, part of Hubspot. It includes a chat widget, help desk automation, ticketing, knowledge base, feedback surveys, and reporting.
The live chat features include chat window customization options and the ability to reach certain audience segments. You can also build your chatbots inside Hubspot to answer questions, book meetings, or qualify leads.
Thanks to the CRM integration, services teams have all customer data in front of them when chatting, dealing with support tickets, making calls, and so on. It’s not just a live chat tool, it’s a sales management and customer satisfaction platform. Features like VoIP calling, self-service customer portal, video messaging, and team management add to it too.
Price: free plan available; Starter plan from $45/month
Related: Guide to Using Instagram Direct Messaging API for Business
12. Smartsupp
One of the best live chat software for websites by Smartsupp.
Smartsupp is another option for free live chat software for websites. With the Smartsupp free plan, you can get insight into basic customer data such as name, email, and location. All chat boxes are optimized for mobile devices, and you can even customize chat box colors for a unique chat experience.
