Key HubSpot Service Hub Features
Posted: Sun Jan 19, 2025 6:46 am
There are many great features in Service Hub, like VoIP calling, live chat, team email, playbooks, and more. But let's dial in and look at three popular features that will make Service Hub invaluable to your team.
Customer Portal
The customer portal allows members to manage their customer list of belarus consumer email experience with access to ticket conversations, status updates, support content, and more. The dashboard enables customers to connect with your reps or take a self-service approach by answering their questions through articles in your knowledge base.
In the customer portal, you can customize the appearance to align with your brand. Using your company's logo, favicons, and color scheme for the tickets will help the customer have a more seamless brand experience.
The secure customer portal tools allow form embedding to help you get the information you need for a more robust and accurate customer profile. Your customer portal won't be open to public traffic since entry is accomplished by member registration or SSO — which allows you to gather valuable information on anyone seeking support.
Because your customer portal seamlessly connects to your HubSpot CRM, you can leverage HubSpot workflows, lists, tasks, automation, and other valuable features to enhance productivity and customer experience.
The Service Hub customer portal makes it possible to reduce repetitive tasks and lessen the load on your support team while empowering the customer to take a more active role in their support experience.
Customer Portal
The customer portal allows members to manage their customer list of belarus consumer email experience with access to ticket conversations, status updates, support content, and more. The dashboard enables customers to connect with your reps or take a self-service approach by answering their questions through articles in your knowledge base.
In the customer portal, you can customize the appearance to align with your brand. Using your company's logo, favicons, and color scheme for the tickets will help the customer have a more seamless brand experience.
The secure customer portal tools allow form embedding to help you get the information you need for a more robust and accurate customer profile. Your customer portal won't be open to public traffic since entry is accomplished by member registration or SSO — which allows you to gather valuable information on anyone seeking support.
Because your customer portal seamlessly connects to your HubSpot CRM, you can leverage HubSpot workflows, lists, tasks, automation, and other valuable features to enhance productivity and customer experience.
The Service Hub customer portal makes it possible to reduce repetitive tasks and lessen the load on your support team while empowering the customer to take a more active role in their support experience.