The future of intent classification

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mahmud212
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Joined: Thu Dec 05, 2024 3:55 am

The future of intent classification

Post by mahmud212 »

The answer is neither pretty nor very diplomatic: it is a legacy technology problem.

Most companies are interested in using intent classifiers. They have built huge installation bases that run on them. They have no reason to discourage their users from using the system they have built.

But botpress is llm-first
llms are much better at identifying intents than the old intent classifiers. That's why we rewrote it from scratch to be llm-first in 2020.

We knew better technology had arrived, and rather than clinging to legacy technology, we invested in making the leap.

Are we going to add intent classifiers?
No. We care too much about the experience of our builders and their users.


Intent classifiers are a tool of the past. That is why we have bet heavily on llms.

As llms continues to improve, so will the ai agents built on botpress. We're ready and excited to continue raising the bar for what conversational AI can do.

If you want to create flexible AI agents based on llms, don't hesitate to start building on botpress. It's free.

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customer facing use cases
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Customer service chatbots, the most common of all, excel at managing large volumes of queries, offering instant answers to frequently asked questions, solving problems, and guiding users to useful resources.

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