Each service and integration has its advantages and disadvantages. In this article, we will clarify and explain which of these points you should consider in order to choose the most convenient and necessary option for your business. WhatsApp Web on 4 screens Benefits : 1) It's free. 2) You can open an account on up to 5 different devices. (One mobile phone and 4 WhatsApp web). 3) The connection is independent on each device. 4) More stable connection than WhatsApp web. Disadvantages: 1) Cannot be opened on more than 4 devices at the same time. 2) Messages are independent on each device. 3) You can't know which device is responding in each conversation.
Unable to talk to users who have an old version of WhatsApp. 5) The integration frequently disconnects from its devices. 6) There is no control over the conversations you respond to in case they are used for commercial purposes. WhatsApp Multi-agent Benefits: 1) The connection is very stable. 2) You can define multiple users for your service agents in one number. 3) Ability to monitor, assign and transfer conversations between agents. 4) Message and service team metrics in general. 5) Business verification on WhatsApp. 6) Ability to connect other service channels to other WhatsApp. 7) Automatic routing for conversations. 8) You can open more than 4 devices at the same time.
Disadvantages: 1) It is not free 2) Numbers used for WhatsApp API can no longer be regular numbers. 3) Activation must be done through a BSP . 4) Installation takes 1-2 days. WhatsApp Web on 4 screens VS WhatsApp Multi Agent WhatsApp Multi Agent Enhancement croatia telegram database Tools We will understand that to use WhatsApp multiagent you need the WhatsApp API . This means that you need a tool that can help you use this feature of WhatsApp . In this case, we recommend using Callbell : a tool developed mainly for companies to offer sales or support to their customers through social networks (Instagram Direct, Telegram, Facebook Messenger or WhatsApp).
Its platform offers features developed specifically for the business environment. It has a metrics section where you can track the evolution of your business. Likewise, you also have the option to enable automatic routing that assigns conversations, internal chats between agents, conversation derivation, all in one place. Centralize all conversations from different social networks in a single inbox, enable multi-agent WhatsApp and increase your sales on social networks. Callbell undoubtedly becomes the best option for WhatsApp API and WhatsApp multi-agent.
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